Where do you ship?
We ship to supported Canadian addresses. Available shipping options and rates are shown at checkout.
How long does delivery take?
Processing and delivery times vary by supplier, product and destination. Contact us before ordering if you need delivery by a particular date. We do not guarantee a specific delivery date.
Where do orders ship from?
Our supplier partners fulfill orders directly through Shopify Collective. Dispatch locations vary by product.
Will I receive tracking?
Tracking details will be emailed after dispatch. Carrier scans may take time to appear.
Can items arrive separately?
Yes. Items from different suppliers may arrive in separate parcels with separate shipping charges.
Can I change or cancel an order?
Contact us promptly with your order number. We will try to make changes before fulfillment begins. Your statutory cancellation rights remain unaffected.
What is your return policy?
Our voluntary return window is 30 days after delivery for eligible change-of-mind returns. Read the Refund Policy for conditions and details.
What if something arrives damaged or incorrect?
Contact us with your order number and a description. Photos can help, but contact us even if you cannot provide them.
Are these products chew toys or safety restraints?
No. Use accessories only for their stated purpose, follow instructions, supervise where appropriate and stop using damaged items.
How do I choose the right item?
Check dimensions, materials, attachment details and what is included. Contact us if anything is unclear.