Refund policy

Change-of-mind returns

Contact walksidesupply@gmail.com within 30 days after delivery to request an eligible return. For voluntary change-of-mind returns, items must be unused, clean and complete, with packaging where reasonably available. We provide the correct return address and instructions; do not send products to an address printed on a parcel without contacting us.

Customers pay voluntary change-of-mind return postage. Any original separately charged shipping is not refundable for such returns unless we agree otherwise.

Damaged, defective or incorrect items

Contact us as soon as you notice a problem with your order number and a description. Photos help, but contact us even if photos are unavailable. We will arrange an appropriate remedy, such as replacement or refund, and cover any return postage required for an accepted damaged, defective or incorrect-item claim.

Refund processing

After approving a refund, we submit it to the original payment method within five business days. Your payment provider may take additional time to display it.

Cancellations

Contact us immediately to request cancellation. We will try to stop fulfillment where possible. Statutory cancellation rights apply regardless of fulfillment status.

These voluntary return conditions do not restrict applicable consumer-protection rights.